A hair color specialist for 20 years, Lois has known what she wanted to do ever since beauty school, when she touched up a friend’s hair, bringing her roots up to blonde. "It's the smell, the feel. It was the first time I knew what my direction was going to be. To me, it smelled like success." Her philosophy: "Most clients know what they want. It's my responsibility to guide them in the right direction. What works with skin tone, eye color, lifestyle is how I base my judgment. When someone sits in my chair, I listen to what they say. I can create what they want."